The Drifters Standard
Drifters Waterway Holidays is a group of 10 professional hire boat companies - ABC Boat Hire, Anglo Welsh, Black Prince, Countrywide Cruisers, Kate Boats, Rose Narrowboats, Napton Narrowboats, Shire Cruisers, Valley Cruises and Union Canal Carriers.
Between us we offer over 500 boats for hire from 44 bases across England, Scotland and Wales.
All our operators uphold certain industry standards of excellence, ensuring we are among the best in the business and all our customers can expect professional care and attention.
The Drifters Standard includes:
All our operators provide expert handover and tuition as part of the hire package and all our personnel are accredited by British Marine for ‘Hire Boat Instruction & Handover Procedures’;
All our boats have Boat Safety Scheme Certificates, which means they are regularly independently checked to ensure they comply with all the necessary safety legislation;
All our operators provide detailed booking confirmation, pre-arrival information (including Boaters Handbook/DVD), and clear directions to the boatyard;
All our boatyards have on site car parks and a welcoming procedure;
All our operators offer a 24-hour emergency telephone & assistance service;
All our boats are licensed as hire boats by the relevant navigation authority;
Life jackets are offered free of charge to customers by all of our members;
All our boats are insured for accidental damage and public liability cover. Our operators may ask customers to purchase a compulsory damage waiver policy – either as an compulsory extra or included in the hire price;
All our boats are modern canal boats with heating, well-equipped kitchens, quality furnishings, flushing toilets, hot water, showers, TVs and DVD players;
All our operators offer clear Terms & Conditions, alongside a contract of hire;
All our operators operate a continuous customer satisfaction survey and have a formal complaints procedure with an independent dispute resolution service;
Our operators all have an ongoing programme of staff training and performance appraisal to ensure standards of housekeeping and specialised competency are maintained.